The guy came who came round was pretty competent and knew what he was doing. I was standing over him, quizzing him on his every move, so he needed to be[emoji41] I've heard of horror stories like you described. In fact, the first place I phoned and described my issue made me laugh out loud with their suggestions and I pity anyone who uses them. Fortunately I know a few things, i just lack patience... Sent from my SM-G955F using Tapatalk