Hi Chris,
Thank you for your email.
We have reviewed your refund request for your purchase of No Man’s Sky.
We are aware of comments online from some players expressing disappointment with the release features of No Man’s Sky. During the development process, the game changed and evolved based on thousands of hours of user testing and feedback on what worked and what didn’t to bring you the best gameplay experience and the most fun. Hello Games made choices during this development which they believed would provide the best experience for the players. No Man’s Sky was intended to be something unique, vast and inventive, and we feel Hello Games have delivered that. They are also working to ensure that No Man’s Sky will continue to evolve and benefit from new features over the coming months, and as such, we are not making any exceptions to our standard refund policy.
We are also aware, and regret, that some players have experienced glitches upon initial release. However, since then, Hello Games have been working hard to release a number of patches to address those glitches. If you continue to experience problems after downloading those patches, we’d recommend you report your experience to Hello Games via email at feedback@hellogames.co.uk so that they are aware. As there is a rolling program of patches (with the next patch expected the week commencing 5th September) we will also not be making exceptions to our standard refund policy on these grounds either.
As per that refund policy, any games, game add-ons, season passes, in-game consumables or PlayStation® Video titles that have started being downloaded or streamed are not eligible for a refund.
As you have already downloaded No Man’s Sky, we will not be issuing a refund for this purchase.
You can read our full PlayStation Store cancellation policy: https://www.playstation.com/en-gb/get-help/help-library/store---transactions/payments---refunds/playstation-store-cancellation-policy/
If you have any other questions in the future, feel free to drop us a line.
Thanks
David
Player Support Specialist
PlayStation Support