I've managed to secure a £19.99 refund on Killing Floor 2 which I bought back in April, nearly 7 weeks ago I only played 38 minutes but I just couldn't be fucked with it and told Steam Support that it was a bag of shit and they still refunded me That's an extra £20 for the Steam Summer sale sorted and one garbage game out of my library. Nice one Gaben
So yep Bart; it seems to work even outside of their policy and it only took 3 days for Support to respond which is a shocker in its own right The refund can take up to 7 days though. I also put in a £14.99 refund request which I'm guaranteed for Hatred - only played that for 18 minutes and it ain't great in all honesty. When I get that back; that'll be £35 and I can either get one big game for about 10 in the sale