It's a poisones chalice to be honest. If he did things one way alot of the community would hate him, if he did it another they'd still hate him.
For what it's worth i couldn't give a shit about the guy. And as much as we bitch abouy communication, name any other game that gives a weekly update to it's community (sparse as it is, it's still there).
The buffs/nerfs are just a natural progression on any MMO style game. If they are doing it you at least know they are looking at the data and doing something with. By doing this it's an admission they know the game isn't perfect.
I think most of the frustration lies on what this game could be. I'm more than happy to give them the patience and time (see what i did there;)) to do it