Had a funny story with Bethesda over the weekend.
A few weeks ago, on 26th October, Bethesda sent me an email telling me I had been given the Fallout Collection as a thank you for pre-ordering Fallout 76 on PC. The email said the games would appear in my Bethesda account, and on their shitty launcher, ready to install by 14 November.
Well, I thought it was a nice touch, I wasn't expecting anything extra. But the 14th came and no sign of the games. So I emailed Bethesda Support.
I was emailed back and told the offer was only available to people who pre-ordered directly from Bethesda. I had ordered from Amazon.
Their email on the 26th hadn't set out any conditions. Their website does, but the email didn't.
So I replied along the lines of, you made me a promise, so not please deliver.
I ended sending over 10 emails backwards and forwards with them over a few days. The dumb replies made me start to think I was talking to AI.
Anyway, I'm a stubborn bastard. I sent them the email they had sent me and asked them show me where the conditions were set out.
They gave me the Collection and all games are now installed.