Finally, Rockstar has acknowledged many gamers are unable to get past the Tutorial race, whether due to loading issues or repeated freezes; thankfully, there may finally be a fix. A new bit of support reads, "Some players have reported being able to get into the Tutorial race by re-downloading the Title Update, which can be deleted from Xbox Home or the PS3 XMB (Game Data Utility, NOT save data). Others reported having luck by selecting "Swap Character" from the Online tab within the pause menu, deleting the character that was unable to get into the tutorial, and then creating a new character. Some who were experiencing this issue have been able to get in just by trying again later."