Company PC- turning into my own

[The3rdWalker 1,271]

So it's been months since Bethany has left her old company and the IT department/ company didn't care about her company laptop for some reason.

I've taken Chris's advice and went out and bought a SSD and a fresh OS and I'm attempting a fresh install to basically make this laptop my wife's. The issue I'm running into is its a BIOS UI I've never seen before.

Windows 10 sells as a USB Flash Drive and I've tried it in each of the 3 USB slots.

So that's what your met with after the memory test and hard drive tests have passed.

I press F10 to go into the BIOS and here is the layout I'm not use to seeing. (HP Folio 9470m) I'm looking into boot options and under legacy there's no option for a USB Flash Drive.

I've tried researching on HP but the resources I've been able to find deal with hard drives already formatted with a Windows OS. Do I need to format this by plugging it into another PC? I was under the assumption I could partition the drive with the steps I've taken.

Any help would be appreciated.

[cyberninja2601 1,106]

I beleive that error is do to the computer trying to boot as an internet device. Try removing internet from the boot options if you can.

 

Also try changing you SATA device options from AHCI to IDE in the data execution prevention menu 

 

I did a quick check for the issue and it seems like what you are seeing is a common problem with solid state drives and the Intel chip set.  A USB drive would most likely look like an SSD drive

 

https://communities.intel.com/thread/44258?start=60&tstart=0

 

 

Also is the windows USB a bootable USB or just an ISO file?

 

When I did what you are doing with Linux I had to make my USB stick into a bootable ISO for it to work

[The3rdWalker 1,271]

I beleive that error is do to the computer trying to boot as an internet device. Try removing internet from the boot options if you can.

 

Also try changing you SATA device options from AHCI to IDE in the data execution prevention menu 

 

I did a quick check for the issue and it seems like what you are seeing is a common problem with solid state drives and the Intel chip set.  A USB drive would most likely look like an SSD drive

 

https://communities.intel.com/thread/44258?start=60&tstart=0

 

 

Also is the windows USB a bootable USB or just an ISO file?

 

When I did what you are doing with Linux I had to make my USB stick into a bootable ISO for it to work

So the weird thing is when you buy windows os it comes in the box not as a cd but as a flash drive. I could not imagine the usb not being bootable

[cyberninja2601 1,106]

Might depend if it is an upgrade that assumes you have an operating system already and therefore assumes you can run the file from USB or a bootable device. 

 

I agree with you that it should be bootable but I would still double check. 

[The3rdWalker 1,271]

I checked the Flash Drive on my own laptop and it worked without a hitch. I decided to contact microsoft for some help and funny enough the rep at windows told me, 'I have never seen this type of BIOS before, I'll get you HP's phone number.'

[cyberninja2601 1,106]

Here is another idea.

 

How about you try to install ubuntu (Linux) on the laptop as a test 

 

The instructions can be found here http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-ubuntu

 

That way if it works you know there is a windows issue. If it fails you know for sure it's a laptop issue. 

 

I wouldn't even do the entire install. I would just see if the install menu comes up when inserting the USB.

 

I used to instructions to install my copy of linux so I know that it works

[cyberninja2601 1,106]

I think you want to upgrade your BIOS

 

People trying to install Ubuntu also had problems. See http://ubuntuforums.org/showthread.php?t=2126740&page=2

 

The last entry said some USB vendors had problems with the BIOS. Perhaps that flash drive was manufactured by Verbatim. Here is what it said

 

This was supposed to have been fixed in a recent BIOS update:

Version: F.44 (22 May 2013) 
Fixes 
- Fixes an issue which causes the system to stop functioning and display a black screen when the system is powered on. 
- Fixes an intermittent issue where changes cannot be made to the system using the F10 BIOS setup. 
- Fixes an issue where the shift key or control key do not function properly and are repeatedly activated after being pressed one time while the system is in the preboot environment or in the DOS environment. 
- Fixes an intermittent issue where a battery that has been fully discharged does not recharge properly. 
- Fixes an issue which causes the incorrect vendor name for the ADATA memory module to be displayed in the F10 BIOS Setup. 
- Fixes issue where system does not boot properly from a Verbatim USB 3.0 drive. 
- Fixes an issue where the system does not power on (boot) correctly after the PXE IPv4 and IPv6 network protocols are disabled in the F10 BIOS Setup. 
- Fixes an issue where the system stops functioning properly and displays a black screen after the lid is closed while the system is powering on and is then opened. 
- Fixes an issue where the right alt and right ctrl keys on a USB keyboard connected to the system do not function properly in the preboot operating system environment. 


(Unfortunately, just for the Verbatim flash drives - I'm still having problems booting from a Lexar P10 flash drive.)

[The3rdWalker 1,271]

So for a BIOS update, should I put the original hard drive back so I can use the internet services or is there an alternate method. I assume I will have to go to my motherboard manufacturer's site to get the update if there is one? There is an option to update bios right in these menus though

[cyberninja2601 1,106]

According to the screen shots you provided there is an option to update system BIOS under system diagnostic 

 

I think you have to go the HP support site and get the latest BIOS for the HP Folio 9470m

[The3rdWalker 1,271]

Success! What actually worked was me downloading the window media creator and a full copy of Windows 10 onto a different Flash Drive.

The Folio's BIOS reads a 2.0 USB Device like a gem, just not the 3.0 USB that is packaged in the box.

I was able to install and the computer is running like lightning and my wife is happy as can be.

I still plan to update the bios in case any 3.0 devices become an issue although not a guaranteed fix.

Thanks so much for your help.

[cyberninja2601 1,106]

Glad to hear you were able to overcome the issue

[Diddums 4,346]

OOOOOOOOOHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!

 

 

 

Of course, a USB3 drive won't work in a USB2 PC unless it's got updated drivers. I'm surprised MS distributes their software on USB3 tbh, when the majority of PC users still have USB2 and probably won't know the difference.

 

Also, sorry I didn't get back to you last night, I was called out just as I got home and it turned in to a ballache resulting in me getting home at 1:30 am and feeling like a zombie today

[The3rdWalker 1,271]

OOOOOOOOOHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!

 

 

 

Of course, a USB3 drive won't work in a USB2 PC unless it's got updated drivers. I'm surprised MS distributes their software on USB3 tbh, when the majority of PC users still have USB2 and probably won't know the difference.

 

Also, sorry I didn't get back to you last night, I was called out just as I got home and it turned in to a ballache resulting in me getting home at 1:30 am and feeling like a zombie today

 

I was surprised that the USB device they put their product on wouldn't work either, hell I was shocked it wasn't a CD/DVD in the case...

[cyberninja2601 1,106]

I was surprised that the USB device they put their product on wouldn't work either, hell I was shocked it wasn't a CD/DVD in the case...

 

 

Couple of things

 

1) USB 3.0 is supposed to be backwards compatible with USB 2.0 and USB 1.0, much like PCIE 3.0 is backwards compatible with 2.0 and 1.0. It should actually be the USB dongles responsibility to make sure that it works in a 2.0 but companies don't always get shit like that right.

2) Software is now being distributed on USB because a lot of laptops are shipped without DVD drives now. I guess they do that to bring the prices down and since most people use the internet to load software and stream movies it makes a lot of sense.